Exchange /Returns and Cancellation Policy

Welcome to GETANDGLOWLABEL! We operate under a “100% Purchaser Protection Program”. Shop here with your heart out <3! – We are always with you, for you and for your any after purchase services.

To ensure a smooth shopping experience, please read our updated terms and conditions below before making a purchase.

📌 Policy at a Glance

1. Domestic Size Exchange Policy

We want you to love how our pieces fit! We offer exchanges strictly for different sizes of the exact same product, subject to stock availability.

How to Initiate a Size Exchange:

• Timeframe: You must message our official WhatsApp number within 3 days from the date of delivery.
• No Reverse Pickup (Self-Ship): We do not offer reverse pickup services. Clients are kindly requested to send the articles back to us with their order details (order number, name, and address) written inside the package within 5 days if outstation.
• Exchange Shipping Fee: For the newly exchanged product being sent back out to you, a flat shipping cost of ₹100/- will be borne by the customer.
• Mandatory Unboxing Video: Please make a continuous, unedited opening video of your package upon delivery. This helps us see any issues, damages, or understand the exact reason for your discomfort.
• Condition: We will ship your desired size once the ₹100 shipping fee is settled and we receive your previous ordered article in an unused, unworn, unwashed, and undamaged condition with all labels and tags intact in its original packaging.

Please Note: If your requested size is not in stock, then an equivalent amount of store credit note (minus shipping) will be generated which the client can easily redeem within 30 days (1 month) after the credit note is issued. After 30 days, your credit note will expire.

2. Returns & Customer Commitment

Returns: Unfortunately, we do not have any return policy. We do not have any returns (instore/online).

Dear customers, such returns cost us very dearly. We are a fashionable brand which only want a smile on our clients' faces, and we are not into one-time selling. We offer you quality products which are true to the real pictures and size guidance.

To make sure you get the perfect piece the first time around:

• We always are there for our clients and help them see the live videos or unedited pictures before ordering, which are true to the size chart.
• Because we have full recordings of our 4-layer quality check packaging process, the opening video is required for us to address any concerns.

3. Damaged or Incorrect Deliveries

Please note all our processes are handled with care and involve various humans at work. Hence, by any chance (though very rare!), if you have received an incorrect or damaged product:

• You need to inform us at our official number within 24 hours of delivery with your continuous unboxing video.
• We will replace the product with the best transportation available at that time.
• Please Note: We do not take guarantee in garment quality or handwork used after the piece has been worn or used. If you are doubtful, you can always ask for real pictures or live videos from the store before purchasing.

4. Important Exchange Exclusions

To ensure a hassle-free shopping experience with a huge variety of options, please note that exchanges won’t be possible under the following conditions:

• Sale & Discounted Items: Purchases made from the sale section are non-returnable, non-refundable, and non-exchangeable. Please go through the size chart carefully for sales products.
• In-Store Purchases: We have in-store trials for our clients. You can always visit our store and try the outfits. Once sold, no returns or exchanges can be done because you have tried it at the store and bought it!
• Subjective Preferences: We won’t be able to offer exchange or returns if the client didn’t like the material or the color of the product at the time of delivery. We request you to check the pictures and reels which we have shot for you without editing.
• Color Discrepancies: A 10–12% color difference depends on the screen resolution of the client’s devices, and we humbly do not offer exchanges or returns for the same.
• Handcrafted Variations: Since our products are a mix of customized and ready-mades, there is bound to be variations in color, finish, and overall look. However, that’s hardly 5–10% or almost negligible, and we do not offer exchanges or returns for the same.
• NO exchange or return if the product is used or washed.

5. Cancellation Policy

We do not have any cancellation policy. Please note products are really scarce in quantity. For us, all clients are the same. Saying yes to some and no to others does affect us.

However, if you are traveling or any emergency arises, you can request us to hold your items by messaging our official number, and we can deliver your packet after a specific date (within 30 days) — we would definitely understand it. But no cancellations, please.

6. International Shipping & Returns

GetandGlowLabel proudly ships to the US, UK, UAE, AUSTRALIA, AFRICA, HONG-KONG, QATAR, MALAYSIA, and SINGAPORE.

• Shipping Charges: We charge INR 1000 PER KG for all our international orders. If your order is above INR 50,000, we offer you free shipping.
• No Returns or Exchanges: We strictly do not take returns or exchanges on international orders. However, you can contact us on our official number for any assistance before ordering, and we would be happy to help.
• Shipping Time: It takes approximately 10–15 days for your international orders to reach you.
• Payment Methods: You can use all international cards to make payments for your international shipping orders.

We hope your online shopping with us becomes your favorite retail therapy!